Do we still need a separate online ordering tool?

Storefront provides the Cibus-owned online ordering workflow. Whether it replaces another tool depends on the channels, integrations and commercial requirements confirmed during discovery.

Can the kitchen handle peak orders?

KDS routes by station and surfaces priority tickets so the kitchen stays sequenced.

Can we still accept cash?

Cibus supports cash and configured digital or split-payment workflows. Exact card, wallet, banking, terminal and online options vary by market, provider and setup and are confirmed during discovery.

Do marketplace orders enter the same Cibus queue?

Owned Cibus channels share the connected queue. Marketplace ingestion depends on a supported integration or an agreed manual workflow; this page does not imply a universal marketplace connection.

Can we prepare customer follow-up from order history?

Reach can prepare consent-aware segments and campaign content from supported order history. The restaurant reviews the audience, channel and message and remains responsible for its marketing obligations.

Solutions

One order queue from counter to fulfilment.

POS, owned online ordering, KDS, payments, customer updates and own-delivery operations in one connected platform.

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Cibus · Borough & Vine

One operating layer · live

POSQRKDSPaymentsStaffReach

Active orders

Live

all channels

Table status

In service

floor view

Kitchen queue

Connected

by station

Payment status

Recorded

audit trail

Live event stream

all surfaces

Order sent to kitchenPOS · table status
Online order receivedStorefront · new
Payment receivedPayment status · recorded
Campaign draft readyReach · review

7connected modules

Recommended Cibus surfaces for this operation, on one platform.

6workflow stages

An illustrative route through this restaurant operation.

1operating layer

Orders, kitchen, payments and staff share connected operating context.

1customer context

Supported ordering and engagement workflows use connected customer records.

The pain

What this restaurant type runs into

Marketplace commercial dependency

Third-party order channels apply their own fees, access rules and customer hand-offs under the restaurant's contract.

Order channels not in sync

Walk-ins, phone, marketplace and own-website orders can live on different screens with no shared operating view.

Kitchen overwhelmed at peak

A mixed queue without station routing or priority context can be difficult to sequence at peak.

No own-delivery layer

You either pay the marketplace or run a spreadsheet of couriers with no live visibility.

Limited direct customer context

A marketplace contract can limit which customer details the restaurant receives and how they may be used.

Old way vs. Cibus

From patchwork to one connected layer

Without Cibus

Direct and marketplace channels governed by different terms
Multiple tablets per order channel
Paper tickets, missed bumps
Delivery handled on a phone call
Customer follow-up by hand or not at all

With Cibus

Owned Storefront on your domain
One queue across connected Cibus channels
KDS routes by station with priority
Rider dispatches and tracks own-delivery
Reach can use supported order and consent context

Workflow

An example service flow

01Order
Customer orders for pickup or delivery on Storefront
On your brand, on your domain — same menu as the counter.
02Route
Order fires to the KDS station that prepares it
Fryer, grill and cold each see only what they own.
03Pay
Payment captured online or at the counter
Use the configured online or counter method; exact payment options vary by market and setup.
04Dispatch
Rider dispatches a courier for delivery
Rider task, route, proof and earnings records stay connected to the delivery order.
05Update
Customer sees live status updates
Preparing, out for delivery, delivered — no separate app needed.
06Return
Order data feeds Reach and AI Insights
Supported order and customer context can inform Reach segments and owner-reviewed Insights.

How Cibus helps

What Cibus does for takeaways & quick service

•

Storefront on your brand

Provide a branded pickup and delivery ordering route connected to the Cibus menu and fulfilment workflow.

•

KDS routing by station

Grill, fryer and cold each see their work; priority and sequencing built in.

•

Rider for own-delivery

Dispatch, route, proof of delivery and live status for restaurant-run delivery workflows.

•

Reach for consent-aware follow-up

Prepare customer segments and campaigns from supported order context without exporting a separate list.

•

AI Insights for shift review

Review briefing and recommendation context about staffing, prep, menu demand and channel mix before taking action.

One platform

Not a stack of disconnected tools. One operating layer for takeaways & quick service.

Ordering, kitchen, payments, staff, reporting, customer engagement and delivery share operational context instead of relying on separate hand-offs.

Recommended modules

The Cibus modules that fit best

POS Kitchen Display System Storefront Rider Payments & Receipts Reach AI Insights

Connected platform

The rest of Cibus is one click away

The modules on this page are designed to share menus, order context, customer records and operational events where their workflows connect.

Storefront

Branded online ordering for pickup and delivery, connected to the same menu and order records.

Customer ordering

Rider

Dispatch, tracking and proof of delivery for your own-delivery operation.

Delivery

AI Insights

Peak-time briefings and recommendations for staffing, prep and channel mix.

Intelligence

Benefits

What changes for the operator

•

An additional direct channel

Storefront and Rider let the restaurant operate a branded order and delivery path alongside third-party channels.

•

Cleaner kitchen flow at peak

Station routing and priority keep the pass sequenced.

•

Governed customer context

Supported order history and consent records remain subject to the restaurant's role and data-protection responsibilities.

•

Real delivery visibility

Supported rider status, route and proof records remain attached to the relevant delivery order.

•

Owner-reviewed shift context

AI Insights prepares observations and recommendations for the operator to review.

Example shift

What it looks like in service

17:45
Peak begins — pickup orders arrive via Storefront
Same menu, same kitchen queue as walk-ins.
18:10
KDS routes a delivery order to fryer and grill
Each station sees only the items it owns.
18:25
Rider dispatches a courier from the queue
Configured route, delivery status and customer-tracking context stay connected to the order.
19:30
AI Insights raises a fryer-queue question
The operator reviews the underlying tickets and decides whether prep or staffing should change.
Tomorrow
Reach prepares a customer segment
The operator reviews audience, consent, message and channel before use.

Illustrative workflow · not customer or performance evidence

FAQ

Takeaways & Quick Service questions

Can we run own-delivery?

Yes. Rider supports dispatch, tracking and proof of delivery for own-delivery operations.

Run takeaways & quick service on one operating layer.

Book a demo and see how Cibus connects ordering, kitchen, payments, staff, reports, marketing and delivery for your operation.

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