Solutions
Table service, QR ordering and kitchen flow in sync.
Run tables, QR carts, split bills, kitchen tickets, staff mobile workflows, payments and customer engagement from one platform.
Cibus · Borough & Vine
One operating layer · live
POSQRKDSPaymentsStaffReach
Active orders
Live
all channels
Table status
In service
floor view
Kitchen queue
Connected
by station
Payment status
Recorded
audit trail
Live event stream
all surfaces- Order sent to kitchenPOS · table status
- Online order receivedStorefront · new
- Payment receivedPayment status · recorded
- Campaign draft readyReach · review
8connected modules
Recommended Cibus surfaces for this operation, on one platform.
6workflow stages
An illustrative route through this restaurant operation.
1operating layer
Orders, kitchen, payments and staff share connected operating context.
1customer context
Supported ordering and engagement workflows use connected customer records.
The pain
What this restaurant type runs into
Tables, QR carts and POS out of sync
Server adds a round, guest opens the QR cart — and the table now has two different bills.
Split bills slow down service
A table splitting by item, share and payment method can occupy a terminal while the server reconstructs the bill.
Servers tied to one terminal
Floor staff queue at the POS to send a single order, instead of moving with the guests.
Kitchen tickets get lost at peak
Paper jams, missed updates and station mix-ups can make it difficult for the pass to maintain sequence.
No real customer history
Walk-ins, bookings and online orders live in different systems, so nobody knows who's a regular.
Old way vs. Cibus
From patchwork to one connected layer
Without Cibus
- Separate apps for tables, QR and bookings
- Split bills handled manually on a calculator
- Servers chained to a fixed POS
- Kitchen sequenced by shouting
- Customer data fragmented across tools
With Cibus
- One live table record across POS, QR and KDS
- Splits by item, share or method in the same flow
- Servers run the floor from a phone
- KDS expediter view keeps the pass sequenced
- Identified, authorised customer context across supported touchpoints
Workflow
An example service flow
- 01SeatGuests seated, table opened on POS or QRConnected authorised floor devices receive the supported table and order state.
- 02OrderServer and QR cart share the same tableDrinks added through QR update the connected server view.
- 03FireTickets route to grill, bar and cold stationsEach station sees only what it prepares, in sequence.
- 04SplitBill split by item, share or methodThe split remains attached to the original order and payment records.
- 05PayReceipts issued digitally or printedWallets, cards and cash all flow through the same drawer.
- 06ReturnIdentified visit context can inform a later Reach campaignOnly consent-eligible context is used after the operator reviews the audience, channel and message.
How Cibus helps
What Cibus does for casual dining
•
One table record across surfaces
Server POS and QR carts use connected table and order context, reducing duplicate bills and manual reconciliation.
•
Splits designed for real service
Split by item, by share or by payment method, all inside the existing payment drawer.
•
Staff Mobile App for the floor
Servers move with the guests: take orders, modifiers and payments from a phone.
•
KDS routes by station with expediter view
Grill, bar and cold each see what they need; the expediter sees the whole pass.
•
Reach uses recorded visit context
Prepare consent-aware segments from supported order and visit activity rather than exporting a separate list.
One platform
Not a stack of disconnected tools. One operating layer for casual dining.
Ordering, kitchen, payments, staff, reporting, customer engagement and delivery share operational context instead of relying on separate hand-offs.
Recommended modules
The Cibus modules that fit best
Connected platform
The rest of Cibus is one click away
The modules on this page are designed to share menus, order context, customer records and operational events where their workflows connect.
Payments & Receipts
Split bills, service charge, tips and digital receipts handled in one drawer.
Service ops
Kitchen Display System
Station routing, priority tickets and expediter view keep the pass sequenced.
Service ops
Reach
Prepare consent-aware customer segments from the visit and order context already recorded in Cibus.
Growth
Benefits
What changes for the operator
•
Connected table hand-off
POS, QR and kitchen surfaces use the same table and order context.
•
Split-bill control
The payment flow handles items, shares and methods against the original order.
•
Station-aware kitchen view
Tickets route by station while the expediter retains a view of the whole pass.
•
Visit-aware campaign planning
Reach can use supported visit context and consent instead of a manually exported list.
•
Connected shift close
Cash, card and online payment records feed the same reconciliation workflow.
Example shift
What it looks like in service
- 19:42Table seated, opened on the server POSQR menu becomes available to the guests on the same table record.
- 20:05Two guests add drinks from the QR menuThe connected server view receives the QR update, reducing re-entry.
- 20:30Mains fire to grill and cold stationsExpediter sees the full pass, priorities clear.
- 21:18Bill split by item across two cardsStripe Terminal handles both taps inside the same drawer.
- 21:24Digital receipts issued, table closedWhere the diner is identified and authorised context is available, the visit can inform a later consent-aware Reach workflow.
Illustrative workflow · not customer or performance evidence
FAQ
Casual Dining questions
Can guests order at the table by QR and a server?
Yes. QR carts and server POS share the same live table record.
Can we split bills flexibly?
Yes. Split by item, by share or by payment method — all in the same flow.
Does the kitchen see priority?
Yes. KDS supports priority tickets and an expediter view.
Can servers work from a phone?
Yes. The Staff Mobile App gives servers a full mobile surface.
Can we run social and email together?
Stories prepares editable social-content drafts for operator review. Reach supports separately reviewed audience, channel-consent and message workflows for email, SMS or WhatsApp where configured.
Run casual dining on one operating layer.
Book a demo and see how Cibus connects ordering, kitchen, payments, staff, reports, marketing and delivery for your operation.